CPC alerts users on recall, replacement of HP products in Nigeria


The Consumer Protection Council (CPC) has alerted consumers of HP products in Nigeria to the on-going safety recall and replacement of some HP notebook computers and mobile workstation batteries.

This was made known by the council’s director general, Babatunde Irukera in a statement were he stated that in January 2019, HP Inc. announced an expansion of its on-going worldwide safety recall and replacement programme for certain notebook computer and mobile workstation batteries.

The recall covers lithium-ion batteries compatible with certain HP products, including HP11, HP ENVY m6, HP Pavilion x360, HP ZBook (17 G3, 17 G4 et Studio G3), HP x360 310 G2, HP ProBook 64x (G2 et G3), HP ProBook 65x (G2 et G3) and HP ZBook Studio G4.

He also added that products within this category included battery bar codes beginning with 6GAVV, 6EZPC, 6FDWN, 6EZZE, 6EZZF, 6EVXH, 6ETGL, 6FSRV, 6FWBF and 6FWBH.

He further stated that the product name could be found by using the keyboard shortcut ‘fn+Esc’ or on the barcode label under the notebook PC.