NCC to sanction telecom operators for ‘call masking’

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The Nigerian Communication Commission (NCC), says it will impose appropriate sanctions on any telecom operator that allows the illegal masking of international calls.

Call masking refers to termination of international calls with local telephone numbers displayed on a receiver’s phone screen.

Speaking with National Daily the Deputy Director, Consumer Affairs Bureau of NCC Alhaji Ismail Adedigba said that the trend was illegal and fraudulent

“NCC is focused on the protection of consumers in the telecommunications space in Nigeria and the development of the sector over the years has thrown up contemporary challenges in the industry like call masking.

“We have outlawed it and we encourage subscribers who receive international calls with local numbers showing on their phone screens to report to us in NCC by calling our toll free number 622.

“Calls to 622, are at no cost, we expect them to give us the number displayed so that we can trace the erring operator for appropriate regulatory sanctions.

“Our regulatory mandate include consumer protection and to shield them from market exploitation and fraud,” Adedigba said.

He said that the NCC was working to acquire appropriate technologies to nip call masking in the bud rather than rely on subscribers reports.

On the limited telephone coverage of telephone services in remote areas, Adedigba said NCC was developing “local roaming” among operators to make telephone service available to subscribers across the networks.

Adedigba further stated that following feedback from subscribers the commission has urged operators to improve quality of service.

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