By ADEDEJI ADEYEMI FAKOREDE
SAMSUNG Electronics West Africa has continued to deepen its engagement with its customers nationwide, with the opening of a new, premium service centre.
Strategically located in the heart of Opebi, Ikeja, Lagos, Samsung’s new Service Centre provides customers with instant access to service, repairs and enquiries on Samsung’s full range of audio-visual, mobile and computing devices in a standalone location.
Aimed at enriching consumer brand experience, the centre which is a partnership between Samsung and M-Store Nigeria, serves as a training facility for Samsung device users as well as provides visitors with holistic lifestyle consulting services, including on-the-spot software upgrades and information on how to make the best use of Samsung’s smart ecosystem by utilising accessories, content and service offerings that are available from the company.
The Opebi Service Centre is the latest in the series of Samsung’s roll out of premium, ultra-modern service centres all over Nigeria and brings the total number of the company’s customer service outlets in the country to 34, with 9 centres in Lagos alone.
Speaking at the launch of the service centre, Mr. Raymond Olatokun, head of Service, Samsung Electronics’ West Africa, reiterated the company’s commitment to providing its customers with an exciting and enriching consumer brand experience.
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“Through our service centres, we are happy to deliver after-sales support to our customers, the kind of support that meets the latest global standards. We are moving the customer service trip into an interactive, cheerful experience, allowing our customers discover what our products can do, and how they can derive optimal value from them to enrich their lives. We have always applied a customer-centric approach to our business – with us, the customer comes first,” Olatokun said.
He added: “Our customers in Ikeja, Opebi, and its environs can enjoy peace of mind and rest assured that a service centre that can handle both major and minor repairs for their mobile and computing devices, as well as their consumer electronics and home appliances, is just around the corner.”
Featuring a broad range of services, the new Samsung Service Centre provides Nigerians with a premium service experience, showcasing Samsung’s unassailable leadership in technology innovation.
The centre is manned by highly-trained engineers and also holds genuine spare parts for Samsung’s range of mobile devices, curved and ultra-high definition televisions, microwave ovens, air conditioning units and refrigerators, among other appliances.
In addition to conducting immediate repairs, the centre boasts a sales zone and display area for customers to view experience and buy the latest range of premium products.
GagandeepLakhanpal, technical Head, M-Store, one of Samsung partners, described the opening of the new service centre as a platform for Samsung together, with its partners, to provide its customers with end-to-end solutions, from product purchase to delivering on their after-sales expectations.
In addition to being open every day of the week, except Sundays, customers also have the option of calling to request service through Samsung’s Smart Care call centres.
Samsung Electronics Co., Ltd. inspires the world and shapes the future with transformative ideas and technologies, redefining the worlds of TVs, smartphones, wearable devices, tablets, cameras, digital appliances, printers, medical equipment, network systems, and semiconductor and LED solutions. Samsung is also leading in the Internet of Things space through, among others, Smart Home and Digital Health initiatives. We employ 307,000 people across 84 countries with annual sales of about US $196 billion.