Kentucky Fried Chicken (KFC) Nigeria, an international fast food restaurant chain, has issued an apology to Adebola Daniel, son of Gbenga Daniel, former governor of Ogun state, over discriminatory treatment.
In a statement on its X page on Thursday, the fast-food chain expressed deep regret for the distress experienced by the customer and pledged swift action to address the issue.
On March 27, Daniel posted on his official X page about his experience at the KFC outlet at the Murtala Muhammed International Airport (MMIA) branch.
According to Daniel, the restaurant had stopped him and his family from entering, stating that “no wheelchairs were allowed”.
Following his statement, the Federal Airports Authority of Nigeria (FAAN) on March 28, said it had shut down KFC over discrimination against Daniel.
FAAN instructed KFC management to tender an unreserved apology, in writing, to Daniel, and a policy statement of non-discrimination be written and pasted conspicuously at its door post at MMIA before it resumed operation.
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Reacting to the accusation, KFC reiterated its commitment to opposing bias or discrimination in any shape or form, with inclusivity and respect as fundamental principles of its values.
“KFC is unwavering in our stance against bias or discrimination in any form, with inclusivity and respect as non-negotiable pillars of our values,” the company said.
“However, this recent incident has underscored the pressing need for immediate action. We have embarked on efforts to address the situation.
“We deeply regret the frustration and distress experienced by our guest and extend sincere apologies to those affected.
“In response, we are urgently implementing inclusion training for all our employees. This incident is not reflective of our standards, and we will act swiftly to rectify it.
“We are actively exploring actions to equip our team members and restaurants better to ensure that every guest feels genuinely welcomed and that we deliver empathetic customer service that proactively addresses the diverse needs of each guest.”
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The Federal Competition and Consumer Protection Commission (FCCPC) condemned the discrimination against Daniel.
In a statement on Thursday, Adamu Abdullahi, FCCPC’s acting executive vice chairman (EVC) and chief executive officer (CEO), said the commission strongly condemns any form of discrimination against consumers, especially those based on disability.
Abdullahi said the commission would work with relevant authorities to ensure appropriate redress for the aggrieved consumer.
He said the commission would also ensure KFC took full responsibility for its actions.
The EVC that section 17 of the Federal Competition and Consumer Protection Act (FCCPA), emphasises the obligation to eliminate practices detrimental to competition and consumer welfare to safeguard consumer interests.
Abdullahi said discriminatory actions, such as those witnessed at the KFC outlet, undermined their principles and would not be tolerated.