Elon Musk’s Starlink has temporarily suspended its recent price increase for Nigerian subscribers, citing “regulatory challenges.”
This decision, communicated in a notice to customers on Thursday, follows a nearly 100% increase in Starlink’s monthly subscription fee, which rose from N38,000 to N75,000.
Additionally, Starlink’s hardware costs had also jumped from N440,000 to N590,000, sparking concerns from users and drawing scrutiny from the Nigerian Communications Commission (NCC).
The NCC confirmed that Starlink’s recent price adjustments occurred without regulatory approval, prompting what the NCC called “pre-enforcement action.”
Starlink responded to the regulatory concerns by temporarily reverting its standard plan to N38,000 and its mobile regional plan to N50,000 from N167,000, although hardware prices remained unchanged.
In their statement, Starlink explained that the price increase was initially implemented to counter inflation and maintain service reliability.
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“Today, we are temporarily suspending this price increase as we navigate regulatory challenges,” the company noted, further assuring customers that any payments at the higher rate would be credited back.
Starlink also highlighted the need for regulatory cooperation to continue providing its service in Nigeria, stressing that its long-term ability to offer high-speed internet hinges on such support.
Telecommunications analysts have voiced concern over Starlink’s abrupt pricing strategies and the potential strain on consumer trust.
“Pricing consistency is crucial, especially in a price-sensitive market like Nigeria,” said telecom analyst Ayo Ibisola. “If Starlink aims to grow its user base here, clear communication and adherence to local regulations are essential.”
The temporary price freeze signals Starlink’s attempt to align with regulatory expectations and retain its foothold in Nigeria’s competitive market for high-speed internet services.