STUDENTS of the University of Nigeria, Nsukka, Enugu State have praised Nigeria’s leading innovative and youth centric brand, Etisalat for the good Quality of Service (QoS) being enjoyed on their campus and in Nsukka town in general. This commendation was made during a customer forum session, part of the Etisalat Cliqfest campus tour held at the school recently.
The forum which was designed to get their feedback examined issues such as network quality (voice and data), customer experience and product integration, had the overriding aim of bringing Etisalat products and services closer to the students as well as offering these unique customers seamless interactive opportunities to resolve any issue they may want the company to attend to.
The students gave useful suggestions on how Etisalat can do even more in meeting their peculiar needs. Zeal Okorie, a 500 level student of Mechanical Engineering thanked Etisalat for not only bringing Cliqfest to their campus but also giving them the opportunity to express their thoughts on their experience with the brand so far while urging Etisalat to do even more.
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Head of Youth Segment, Etisalat Nigeria, Olayiwola Onafowokan thanked the students for their honest contributions and went on to say that Etisalat was in the process of releasing more innovative products and services that will cater to their needs. One of the things he said Etisalat was planning is to set up a mobile hub on their campus. “We have thought through the process of establishing a hub in your school and we will begin talks with the school authorities so that you can experience our unique services up close and personal.
When this hub is set up, you will be able to make purchases, resolve any network issues and source for any form of telecommunication services. More importantly, you will also experience quality customer service that we provide all over the country,” he said.
Members of the panel included Kenneth Iwunna, Territory Manager, Retail Sales, South-East; Okechukwu Nzeduba, Network Quality (Voice & Data); Jack Nwaigwe, Experience Centre Manager, Enugu Flagship Centre; Opeyemi Owoeye, Analyst, Product Integration and Olayiwola Onafowokan, Head of Youth Segment, Etisalat Nigeria.
Cliqfest focuses on education, sports and entertainment and is geared at preparing students of tertiary institutions for life outside school, to pursue their dreams and helping them identify their passions, have fun and also experience Etisalat’s youth product, Easycliq.