Business
UBA’s Leo tracking Nigeria’s unbanked populace, customers
By Odunewu Segun
Few weeks after the United Bank for Africa (UBA) unveiled Leo, the robotic Chat Banker, testimonies are beginning to swing traction to the bank as more Nigerian banking enthusiasts are fast signing on to the platform.
By design and creation, Leo, the Chat Banker came at a time Nigerian banking populace are in dire need of something different from the crowd of banking Apps.
Key game changing quality of the App is how closer Leo is to those that have signed on; satisfying them promptly and appealing to the unbanked populace, as well as others outside its network. It is a new strategy that comes with near-human face and innovative interface.
The new app is the face of UBA Chat Banker that enables customers make use of their social media accounts to carry out key banking transactions, has taken UBA to another level of attractive suspense and banking experience.
At the official launch of Leo, customers were given a step by step demonstration on the novel way of delivering lifestyle and quality banking through the Facebook Messenger chat platform.
No doubt, UBA’s Leo also came with assurance to address any type of banking concerns raised by customers through the Facebook Messenger chat platform.
Key in the entire delivery specification is that the launch of the chat banking, customers will be able to open new accounts, receive instant transaction notifications, check their balances on the go, transfer funds and airtime top up. They will also be able to confirm cheques, pay bills, apply for loans, freeze accounts, request for mini statements, among other things.
This golden attractions clearly encouraged the Group Managing Director of UBA, Kennedy Uzoka, to reveal during the unveiling that “Leo is part of initiatives aimed at putting the bank’s customers first, while UBA continues to develop seamless strategies aimed at enthroning seamless transactions for the bank’s numerous users with high level safety and security after all.”
According to him, “The formulation of this product is consistent with the bank’s ‘customer first’ philosophy, where we are doing things not the way we like, but focusing on what the customers want, where they want it, and in the exact platform they want it.
“At UBA, we have been working with technology giants that have the global capacity to ensure not only seamless but also effortless banking for millions of our customers across Africa.
“We have aligned Leo App with the normal banking limit for customers who are enrolling for the first time, Leo takes them automatically through low Know Your Customer (KYC) programme, which will enable them to do up to N50,000 transactions.
Uzoka averred further that “We have been working with technology giants that have the global capacity to ensure not only seamless transactions, but also effortless banking for millions of our customers across Africa.