NCAA rescue travel agencies, airlines stifling business says Ex-NANTA boss

Piqued by the frivolous penalty charged against travel agencies by airline operators, a former Vice Chairman, National Association of Nigeria Travel Agencies (NANTA), Otunba Segun Adewale, sought the intervention of the Nigeria Civil Aviation Authority (NCAA) to stall the alleged incessant rip-off.
NANTA is the Umbrella body of all travel agencies operating in Nigeria.
Adewale, the Chief Executive Officer of Aeroland Travels Limited, made this plea in an interview with newsmen in Lagos on Monday.

Aeroland Travels Limited CEO-Adewale said that NCAA as the regulatory body for aviation in Nigeria should urgently intervene and halt the rising spate of travel agencies and businesses folding up due to allegations levelled against them by airline operators.

He said that recently Turkish airline slammed his firm with more than N56 million penalty and another $8,000 penalty for baseless grounds of alleged breach of regulation.

“NCAA should not be only there to collect fees from us. These are some of the things done by airlines we issue tickets for that they must rise up against.
“We should not allow any airline to treat Nigerian business operators like slaves.

“NCAA ought to be a place of refuge for travel agencies when we have challenges just like the IATA protect airlines.

“NCAA must look into this situation and protect travel agencies.

“We believe since NCAA gives permission to airlines whether to fly or not, the airline will listen to the regulatory body to save businesses in Nigeria,” he said.
Adewale explained that being a licensed agent of IATA since 1990 more than two decades the competence of Aeroland

Travels Limited has not been in doubt, adding that he had issued Turkish airline tickets to passengers between March and December, 2023 and remitted payments to the airline in United States Dollars (USD) without complaints or query.

He said that in January the Airline caused an Advanced Debit Memo (ADM) in the sum of N56, 728,861 and $8,321 to be issued and charged against his IATA account.

“We did not receive any notice of infringement of any rules or policies from the Turkish airlines and I am also not in breach of any of the provisions of IATA Global Rules and Regulations on ticket booking”.

Adewale said that the NCAA must guide against all actions capable of killing businesses and add to economic challenges.

According to him, some fellow business colleagues had to shut down business because of the activities of some of these airlines.

“Some of these travels agencies have laid off all their staff and close down because they cannot pay the frivolous penalties by airlines on flimsy basis that has to do with issuance of tickets”.

He added that the Turkish airline was most guilty of this, adding “for every minor infraction, the airline imposes heavy penalties like N10 million and on ticketing agents.

“So many operators cannot speak out because no one fights their principal; they have left the business because of this high-handedness.

“Now, the airline debited me of about N78 million, just this January. They (the Airline) are with another 20,000 dollars because of an alleged unfounded mistake on tickets our firm issued last year,” Adewale said.

He further said that other airlines like Air France, KLM and others were even encouraging travel agencies to do such transactions to boost the business.

“We are permitted to issues ticket to anyone outside Nigeria so far it is done in dollars, not Naira.

“We are keeping all known regulations. We don’t flout any rule,” he said.

Adewale said that he had directed his lawyer to write the Airline to reverse the debits of N78 million, but the airline didn’t acknowledge the letter nor the email sent to them.