NCC moves to resolve Abuja network disruptions, blames diesel supply crisis

The Nigerian Communications Commission (NCC) has assured telecommunications subscribers in Abuja of urgent steps being taken to resolve the ongoing Quality of Service (QoS) challenges, particularly poor network connectivity, currently affecting parts of the Federal Capital Territory.

In a statement issued on Friday, the Head of Public Affairs at the NCC, Mrs. Nnenna Ukoha, explained that the service disruptions were largely caused by interruptions in diesel supply to critical telecommunications infrastructure.

According to her, the situation has significantly affected IHS Nigeria Limited, a major colocation service provider responsible for powering base stations used by leading mobile network operators, including Airtel and MTN, in the affected areas.

Mrs. Ukoha disclosed that investigations by the Commission confirmed that the diesel supply disruption stemmed from the activities of the National Oil and Gas Suppliers Association (NOGASA).

These actions, she noted, led to fuel shortages at several base station sites, resulting in widespread telecommunications outages across parts of Abuja.

She emphasized that the NCC is working closely with major stakeholders and licensed operators in the sector to address the challenges and restore normal network operations as quickly as possible.

The Commission, she said, recognizes the critical role of reliable power supply in ensuring optimal telecommunications services and remains committed to protecting the interests of consumers.

“The NCC is actively engaging with relevant stakeholders to address the diesel supply issues and to explore sustainable, long-term solutions to prevent a recurrence of such disruptions,” the statement said.

The Commission also called on all concerned parties to collaborate in resolving the crisis swiftly by removing the diesel supply bottlenecks currently affecting critical telecommunications infrastructure, which arose from NOGASA’s actions.

Reaffirming its regulatory commitment, the NCC stated that it is taking proactive steps to facilitate dialogue between affected service providers and other stakeholders to promptly resolve the diesel supply concerns that have negatively impacted service quality in Abuja.

“The Commission remains dedicated to effectively managing the situation and will continue to keep the public informed on progress toward the full restoration of telecommunications services in the Federal Capital Territory,” Mrs. Ukoha added.

The NCC concluded by thanking subscribers for their patience and understanding during the disruption, while reiterating its commitment to delivering reliable, high-quality telecommunications services to Nigerians nationwide.