NCC to roll out incident reporting guidelines, coverage maps for consumer transparency

In a strategic move to bolster transparency and consumer protection within Nigeria’s telecom sector, the Nigerian Communications Commission (NCC) is set to implement Major Incident Reporting Guidelines.

This initiative, which mandates telecom operators to report significant disruptions affecting their networks directly to consumers, was announced by Dr. Aminu Maida, the NCC Chief Executive and Executive Chairman, during the 93rd Consumer Parliament in Abuja.

According to Maida, these guidelines will ensure that consumers are promptly informed of major incidents impacting network services.

Additionally, these reports will be published on the NCC’s website, enabling easy access to the information. The goal is to foster an environment of openness and trust between telecom operators and their users.

“The introduction of these guidelines is part of our broader strategy to instill transparency and accountability across the telecom sector,” Maida stated. He emphasized that the NCC’s ultimate aim is to build a consumer-centric industry where individuals feel valued, informed, and satisfied with the services they receive.

In a bid to further enhance consumer awareness and decision-making, Maida disclosed that the NCC will soon launch detailed network coverage maps.

These maps will show the signal strength, service quality, and any coverage gaps for each operator nationwide. Such information will allow consumers to make well-informed choices when selecting telecom services.

The NCC Consumer Parliament, described by Maida as a platform for honest dialogue and consumer empowerment, continues to serve as a key forum for addressing consumer concerns.

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“Our conversations here will be integral to ensuring that our consumers receive optimal Quality of Experience from the industry,” he noted. The commission’s dedication to consumer welfare, Maida said, aligns with its vision of providing world-class telecommunications services accessible to all Nigerians.

Addressing current industry challenges, Maida acknowledged the macroeconomic pressures affecting operators’ capacity to invest and expand services.

He reassured stakeholders that the NCC is collaborating with other government bodies and key partners to mitigate these issues and support the sector’s long-term sustainability.

Through these measures, the NCC aims to elevate consumer trust and solidify a transparent, accountable telecom ecosystem that meets global standards.