NIPOST embraces technology to serve customers’ needs, remain competitive

NIPOST  The Nigerian Postal Service (NIPOST), said it had taken advantage of new technological innovations that would enable it meet customers’ expectations and serve their needs.

Dr Ismail Adewusi, the postmaster general, made the assertion during the Special Day of the Federal Inland Revenue Service (FIRS) at the 2021 Lagos International Trade Fair (LITR) in Lagos.

The fair, holding from Nov. 5 to Nov. 14, has as its theme: “Connecting Businesses, Creating Value”.

Over 200,000 visitors are expected while about 1,500 exhibitors from 16 countries are participating in the 35th edition of the fair.

Adewusi said: “Having embraced innovation, NIPOST has taken advantage of the new technology, developed new business models and new products and services that meet the needs and expectations of the current dynamic markets.

“Aside the full automation of NIPOST Counters, the International Postal System (IPS) and integrated postal management system (IPMS) now in place in NIPOST are some of the audacious steps in appropriating the availability of ICT to adequately serve the needs of our army of technologically-driven customers.

“Our E-commerce and haulage/Logistic ventures are gradually taking centre stage in business networking while SMEs and MSMEs constantly take advantage of our competitive rates to deliver goods and services,” he said.

He was represented by Mr Olakunle Oladapo, general manager, NIPOST e-Commerce and Logistics.

Furthermore, the postmaster general said that NIPOST was currently providing financial services to its customers.

He said: “NIPOST in a bid to support sustainable development goals by providing rural banking to the unbanked is currently providing financial services such as, cash and other International fund transfer like Western Union on our counters”.

Adewusi said also that NIPOST is in partnership with NIRSAL Microfinance Bank and urged customers that they could access the bank in various NIPOST offices.

Besides, he said NIPOST’s awareness campaign at this year’s Fair is stamp denotation, EMS and Parcel, Address Verification System, Bulk post and Courier and Logistics Regulatory Department, Philately etc.

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He assured customers of the organisation’s commitment to effectively and efficiently provide them with quality services.

He added that handling of their items was currently in line with the global best practices as quality bubble wraps had been introduced and used to protect and safeguard their items from moisture and breakage.

Earlier, MrsToki Mabogunje, President, Lagos Chamber of Commerce and Industry, said that the Trade Fair was specially packaged to showcase innovation in goods and services of indigenous businesses and enterprises in Africa.

According to her, the aim of LCCI is to connect businesses and create value between manufacturers, customers, major sector companies and consumers by promoting their products and services at the Fair.

“This year’s Trade Fair is specially packaged to showcase innovation in goods and services of indigenous businesses and enterprises in Africa, thereby giving them a platform for connecting with partners that is best served across the world,” she said.