The Federal Competition and Consumer Protection Commission (FCCPC) has begun examining Uber’s exit from Nigeria, with particular attention to whether the ride-hailing company left behind unfulfilled services or outstanding obligations to customers.

FCCPC Chief Executive Officer, Tunji Bello, disclosed this in a message to Bloomberg on Sunday, saying the commission was looking into the circumstances surrounding the company’s departure from the Nigerian market.

“We are looking into the manner of their exit, particularly in respect of unfulfilled services to the customers,” Bello said.

The development comes four days after Uber discontinued its operations in Nigeria and Uganda, bringing its 12-year presence in Nigeria to an end.

Uber had announced that its Nigerian operations would be wound down effective September 2, 2026, following what it described as a review of its evolving business priorities and investment focus across Africa.

The company said the decision applied specifically to Nigeria and Uganda and would not affect its operations in other African markets.

Uber did not provide a specific explanation for its departure from Nigeria. The company said it had made the decision after a thorough review and that its immediate priority was to support drivers, riders and local team members through the transition.

The company also said its Help Centre would remain available to assist drivers with questions relating to the shutdown. Reuters reported that the support channel was expected to remain available until September 23.

The FCCPC’s intervention could place particular attention on any customer-related matters that remained unresolved when the platform stopped accepting new ride requests.

Uber entered the Nigerian market in 2014, beginning operations in Lagos before expanding to other cities, including Abuja. Its departure came amid increasing competition in the country’s ride-hailing market and wider economic pressures affecting both operators and consumers.

The exit also followed recent disagreements between Uber and the Federal Airports Authority of Nigeria (FAAN) over the regulation of e-hailing services at Nigerian airports.

However, FAAN Managing Director Olubunmi Kuku said the authority had no role in Uber’s decision to leave Nigeria. She said FAAN’s concerns centred on passenger safety, accountability and the responsibilities of e-hailing companies regarding drivers operating through their platforms.

The FCCPC’s investigation therefore comes as the regulator seeks to establish whether Uber adequately addressed its obligations to Nigerian consumers before terminating its operations.

No findings of wrongdoing against Uber have been announced by the FCCPC, and the regulator’s inquiry remains at an early stage.

The commission’s probe could determine whether any further action is required regarding outstanding customer services or other consumer-protection issues arising from the company’s withdrawal from the Nigerian market.