Online shopping customers cry over poor quality of products delivered after order

Online shoppers have cried out over poor quality of products delivered after placing order.

Several online customers had in interaction with the News Agency of Nigeria (NAN) in Abuja on Sunday complained that they are often disappointed to see that the goods they ordered are far better in quality than what the sellers deliver to them.

A customer had said that most people take risks in online shopping because they don’t have to leave their homes to get the goods. The customer added that the biggest problem with online shopping was the lack of guarantee on the quality of products.

”The goods are not always of high quality. What you see online might not actually be what will be brought to you, as fraudulent sellers also intentionally mislead customers,” she said.

Another customer, a civil servant, said she had been following the thrift shop online for a very long time and she wanted to patronise them.

She lamented placing orders for wears but got entirely different things from what she ordered.

According to her, “None of the things I ordered were in what they brought and they refused to refund my money.”

She noted that some online operators give tough conditions to return goods. They usually say: “if one does not return the goods within 72 hours, they would not accept them, thereby forcing the product on the buyer.”

She vowed not to patronize online shopping again, saying that she would rather take the risk of going to the markets.

”I will patronise the open market until such a time the government creates laws of convenient on online shopping where both buyers’ and sellers’ interests are covered,” she said.

Many others shared similar experiences of dissatisfaction in online marketing and service delivery.