Customer alleges fraudulent activities against GTbank

A Customer of the Guarantee Trust Bank Plc, popularly called GTBank, Comfort Mufutau has called out the bank as she alleges fraudulent activities that saw the bank stealing her money to the tune of N215, 000, (Two Hundred and Fifteen Thousand Naira) from her account.

Comfort Mufutau, has cried out over the unauthorized debits of N215,000 from her GTBank account for the purchase of recharge cards from an e-commerce store, Jumia Nigeria, as Precious Eze’s Blog learnt that Mufutau wanted to transfer the sum of N5,000 to someone using her GTBank mobile application when she discovered that her account had been emptied by the bank.

The 36-year-old lady said she immediately approached the bank’s branch in Sango, Ogun State, to lodge a complaint, after she had requested for her statement of account to enable her trace the missing funds, but discovered that the missing money was used in purchasing recharge cards on Jumia, adding that she never initiated.

According to her, on October 5, 2021, I was at home for the Teacher’s Day holiday and was about to transfer N5,000 to someone using my GT Bank App, only to discover that I could not see the sum of N215,000 I left in my account, so, I quickly went to the Sango 2 branch of bank to lodge a complaint. I told them to print my statement of account and we found out that my money was used to purchase something from Jumia.

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I contacted Jumia to look into the issue and its representative, one Tomi, replied that the money was used in purchasing recharge cards. I asked for the number used in purchasing the recharge cards but was told that they did not have the power to release the customer’s details.

She alleged that the porosity of the bank’s system contributed to the unauthorized debits.

“I later received the debit alerts on October 7 and 8 for transactions done on the 4th and 5th. I did not give anyone OTP or initiate any transaction requiring OTP. Surprisingly, I saw seven OTPs I never initiated on my phone, but I was home alone and never received any call or gave anyone OTPs, so how was the transaction completed?” she queried.

On October 7, 2021, Comfort Mufutau said she petitioned the Head, Legal Department of GTBank regarding her case, but did not get a response.

According to a document obtained, indicates that the Assistant Commissioner of Police, Area F, John Ali-Zongo, petitioned the Head of Legal Department, Jumia Nigeria, over the same case, as the document, dated October 20, 2021, read in part.

“This office is investigating a case of criminal conspiracy and stealing in which the fleeing suspect(s) used transaction numbers to perpetrate the crime. “You are kindly requested to furnish the office with the following information: name, address and location of the airtime purchasers/beneficiaries; phone numbers, photographs of the airtime purchasers/beneficiaries, among others”.