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FCMB opens Asokoro branch, re-iterates commitment to excellent service delivery



FCMB opens Asokoro branch, re-iterates commitment to excellent service delivery
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Leading Nigerian lender, First City Monument Bank (FCMB) has announced that on Monday, September 05, 2016, it will officially open a new branch in the Asokoro area of Abuja.

The new branch is located at Number 75 Yakubu Gowon Way Asokoro, Abuja and is in line with FCMB’s strategic expansion approach, which aims to extend the Bank’s reach and make its operations accessible to more customers across Nigeria.

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In a statement, the Vice President, Branch Management and Trade Services at First City Monument Bank (FCMB), Mr. Oluwakayode Adigun re-iterated FCMB’s commitment to strategically growing its network to deliver exceptional banking services to more Nigerians. According to him,

“The new Asokoro branch is a strategic addition to our branch network. Even though most of our customers prefer to carry out transactions from wherever they are, using our alternate channels such as FCMBMobile, FCMBOnline, USSD Quick Recharge and ATMs spread widely across Nigeria, some customers still prefer human interaction when banking. Thus, for such customers within and around Asokoro, they now have the opportunity to enjoy FCMB’s wide range of financial products and services”.

He further affirmed that, similar to what obtains at all FCMB branches across Nigeria, customers visiting the Asokoro branch can expect excellent customer experience from the bank’s team of service professionals, who are on ground to provide not just the usual traditional banking support, but also assist customers with mobile and internet banking registration. The branch also offers numerous self-service options such as cash depositing and withdrawal ATMs, as well as self-service terminals for routine requests and transfers.

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On his part, the Divisional Head, Retail Banking at FCMB, Mr. Olu Akanmu emphasized the Bank’s approach of deploying smart branching and technology in order to attain its retail banking growth and profitability goals. In his words,

“FCMB’s robust suite of financial solutions and an award-winning service culture are capabilities that allow us to do more for our customers. We continue to invest heavily in technology that empowers our customers to bank on their own terms through alternate channels and allows them to carry out transactions wherever they are. We are keen for residents of Asokoro and its environs to enjoy the benefits of these capabilities and look forward to helping them achieve their aspirations. This is consistent with the manner we have supported other customers for more than 30 years as a key player in Nigeria’s financial landscape.”

First City Monument Bank (FCMB) Limited is a member of FCMB Group Plc, which is one of the leading financial services institutions in Nigeria, with subsidiaries that are market leaders in their respective segments. Following a successful transformation into a retail and commercial banking-led group, FCMB expects to continue to distinguish itself by delivering exceptional services, while enhancing the growth and achievement of the personal and business aspirations of its customers.