9Mobile, a telecommunications company, has attributed the ongoing network disruption to multiple fibre cuts and infrastructure damage in various parts of the country.
In a statement released on Thursday, the company apologized to its customers for the inconvenience caused by the service interruptions.
Customers across Nigeria have reported difficulties making calls or accessing the internet since July 27.
Addressing the issue, 9Mobile acknowledged the frustration and inconvenience experienced by its users, stating, “We feel your pain and understand what this disruption means for you.”
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The company emphasized its commitment to delivering quality service, adding that customer loyalty is highly valued. “You have stood by us through challenging times, and now we are committed to providing you with excellent service,” the statement read.
To address the disruption, 9Mobile has established a virtual situation room, allowing management and technical teams to monitor the situation in real-time and coordinate efforts to restore full service.
The company assured customers that service has been restored in most areas and that technical teams are working tirelessly to resolve any remaining issues.
The disruption follows a significant leadership change at 9Mobile, announced on July 28, after LH Telecommunication Limited acquired a 95.5 percent stake in the company.
The new leadership has reaffirmed its commitment to providing high-quality connectivity to its customers.
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