Power Supply: EKEDC calls for prompt payment

The Eko Electricity Distribution Company (EKEDC) has called on customers within its network to pay their bills as and when due.

Mrs Rekhiat Momoh, the Acting Chief Executive Officer of EKEDC, made this appeal during a Customer Engagement Forum held at the Ajah Business Unit in Lagos on Thursday.

She said this became necessary in view of the constant electricity supply enjoyed by consumers across its network.

The News Agency of Nigeria (NAN) reports that attendees of the forum were drawn from various areas within the Ajah Business Unit, including Ajah Ilaje, Oke-Ira, Addo, Sangotedo, Farapack Estate, Elemoro, Ibeju, Royal Gardens Maine and Medallion.

Others are Sangotedo, Ajah, Okeira, Ogombo, Addo road, Badore, Lamgbasa, Ajah-Ilaje, Lekki scheme 2, Monastery road, Okun Mopo, Ajiwe, Abraham Adesanya, Ajiwe, Ogombo, Urban Prime, and surrounding areas.

Momoh, represented by Mr Joseph Esenwa, Chief Finance Officer, EKEDC, emphasised the company’s commitment to enhancing electricity supply throughout its network.

She also urged customers to use various payment methods, including online platforms, to ensure continuous and optimal service delivery.

She stated that the meeting aimed to foster collaboration with customers, while reassuring that EKEDC remains dedicated to protecting lives, property and equipment.

Momoh noted that the town hall meeting provided an opportunity to interact with customers and address issues confronting different communities within EKEDC’s network.

She highlighted that the ongoing stakeholder engagement had led to effective feedback and accelerated solutions to challenges such as power supply issues, vandalism, and other factors affecting service delivery.

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“The company is actively working to close the metering gap by providing smart meters to all customers,” she said.

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On metering, Momoh encouraged customers to participate in the ongoing metering scheme, to avoid overbilling and estimation.

She assured that customers who purchased meters would be reimbursed via tokens.

Momoh stressed the importance of adhering to safety standards, advising customers to stay clear of power installations.

She warned that imroper handling of electricity could be dangerous and urged customers to avoid engaging in activities around power lines and facilities.

Mr Israel Pukuma, a resident of Lekki Garden Phase 2 Residents Association, urged EKEDC to improve its service response times, noting that fault resolutions and complaint responses were often slow.

Pukuma appealed to the management to ensure that all customers who had paid for meters receive them promptly, as this would address overbilling issues.

He commended the town hall forum for providing a platform for customers to voice their concerns and seek resolutions.