Artificial intelligence and the future of work: Are Nigerian workers ready for the change?

By Diden Abigail owuntarose

As artificial intelligence reshapes how businesses operate around the world, Nigerian workers and employers face an important question: how can they benefit from the technology without being left behind?

Artificial intelligence is changing how organisations perform everyday tasks, from preparing documents and analysing information to handling customer enquiries and supporting business decisions.

For businesses seeking to improve efficiency, these technologies offer opportunities to reduce repetitive work, process information more quickly and develop new services.

However, the growing use of AI has also raised concerns about the future of employment, particularly in occupations where some tasks can be automated.

In Nigeria, the implications extend across several sectors, including banking, journalism, education, customer service, marketing and administration.

For example, AI-powered tools can assist journalists with research, transcription, data organisation and the preparation of preliminary drafts. Nevertheless, responsible journalism still requires verification, editorial judgement, credible sourcing and human accountability.

In offices, similar tools can help employees organise records, prepare routine documents and analyse information. These capabilities may allow workers to concentrate on tasks that require greater judgement, communication and decision-making.

Small businesses could also benefit from technology that helps them manage inventory, communicate with customers, promote products and understand their sales performance.

However, access to these opportunities is not equal. The cost of internet access, reliable electricity, suitable devices and professional training can limit adoption, particularly for small businesses and workers with limited resources.

There are also concerns about inaccurate AI-generated information, data privacy, cybersecurity and the possibility that employers could reduce demand for certain routine tasks.

These concerns make digital literacy increasingly important. Workers who understand how to use AI tools, evaluate their output and recognise their limitations may be better positioned to adapt as workplace expectations change.

Educational institutions and employers can support this transition by introducing practical digital training and encouraging continuous learning.

Governments also have a role in strengthening digital infrastructure, supporting innovation and ensuring that policies respond to the risks associated with emerging technologies.

Rather than viewing artificial intelligence solely as a threat or a solution to every workplace problem, businesses and workers need to understand where the technology is useful and where human expertise remains essential.

For Nigeria’s workforce, the challenge is to ensure that technological progress creates opportunities for greater productivity and innovation while helping workers develop the skills needed to participate in the changing economy