NCC partners with SWEDFUND to enhance telecom service quality in Nigeria

In a landmark move aimed at improving the Quality of Service (QoS) delivered by Mobile Network Operators (MNOs) and enhancing consumer experience in Nigeria’s telecommunications sector, the Nigerian Communications Commission (NCC) has signed a grant agreement with SWEDFUND for the funding of a Crowdsourcing Quality of Experience Project.

The agreement, which marks a significant milestone in telecom service regulation, was officially signed by Dr. Aminu Maida, Executive Vice-Chairman and Chief Executive Officer (EVC/CEO) of the NCC, and Annika Hahn-Englund, the Swedish Ambassador to Nigeria. The signing ceremony took place at the NCC Corporate Headquarters in Abuja, Federal Capital Territory (FCT).

The NCC announced the collaboration in a blog post on its verified social media platform on Friday, February 7, 2025.

According to the Commission, the Crowdsourcing Quality of Experience Project will leverage real-time data collected from end-user devices to enhance network performance, guide regulatory decisions, and facilitate connectivity expansion in underserved areas across the country.

“This initiative will use real-time data from end-user devices to improve network performance, inform regulatory decisions, and expand connectivity in underserved areas across Nigeria,” the NCC stated.

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The Commission further emphasized the critical role of the SWEDFUND-supported project in strengthening the telecom regulator’s capacity to monitor network performance in real-time.

This monitoring capability will enable the NCC to swiftly identify and address key issues such as dropped calls, sluggish internet speeds, and weak network coverage, thereby ensuring a more efficient and reliable telecommunications ecosystem.

“With such valuable data, the NCC will hold telecom providers more accountable, ensuring better service delivery for consumers,” the Commission noted.

The partnership between NCC and SWEDFUND is expected to revolutionize Nigeria’s telecom landscape by fostering greater accountability among service providers.

The initiative underscores the Nigerian government’s commitment to bridging the digital divide, enhancing connectivity, and promoting sustainable telecom infrastructure development.

“This is a significant step toward enhancing connectivity in Nigeria and has the potential to set a benchmark across Africa,” the NCC concluded.

With this groundbreaking initiative, Nigerian consumers can anticipate a future where telecom services are not only more reliable but also tailored to meet the evolving demands of a digitally driven society.