Access Bank, GTB warn of ‘minimal’ disruptions amid upcoming system upgrades

Access Bank has announced the rescheduling of its planned system upgrade, originally set for October 12, 2024, and reassured customers that any service disruptions will be minimal.

In a statement released on Wednesday, the bank informed customers that the new upgrade date will be communicated in the coming weeks, emphasizing their commitment to improving customer experience while maintaining service continuity.

“We value your feedback and truly appreciate your continued trust,” Access Bank stated. “The system upgrade, previously scheduled to begin this weekend, has been postponed. We will notify you of the new date in the coming weeks and ensure minimal disruption to our services during the process.”

Access Bank underscored that the upcoming upgrade aims to provide enhanced benefits for customers and that it will keep them updated as the transition progresses. The bank also assured clients that their convenience remains a top priority as they work to maintain seamless operations.

This move by Access Bank follows recent system upgrade notifications from several Nigerian banks, indicating an industry-wide push for technological improvements.

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Wednesday, Guaranty Trust Bank (GTB) also alerted its customers to a major system upgrade scheduled for October 11–14, 2024. GTB branches nationwide will close early at 12 p.m. on October 11 and reopen on October 14, while digital banking channels will experience an 11-hour service disruption from October 13 to 14.

“As part of our commitment to leveraging technology for meaningful improvements in customer experience, we will transition to a new Finacle Core Banking Application System,” GTB said in its statement.

“During this period, services will be limited to transfers, bill payments, and airtime purchases, but we aim to enhance overall digital interactions with this upgrade.”

Similarly, Zenith Bank customers recently experienced challenges following a mobile app update on October 1, with many taking to social media to voice their frustrations.

First Bank faced similar issues, with its customers expressing difficulties accessing its mobile platform due to a system upgrade. First Bank has since restored full services to its Firstmobile platform as of October 7, following the disruption.

These system upgrades across major Nigerian banks reflect the broader trend of digital transformation within the financial sector. While temporary service interruptions may occur, the long-term goal is to create more streamlined and efficient banking experiences.

Access Bank and its peers have committed to keeping customers informed throughout these technological transitions, aiming to deliver improved service quality and reliability.